| Onboarding - Online |
| Installation |
| Exchange Server/online and Skype tenant configuration |
| Exchange Server task schedule configuration |
| License management |
| Helpdesk roles and delegation settings configuration |
| Custom reports and content search profile configuration |
| Auditing configuration |
| Monitoring configuration |
| Alerts customization |
| Schedule report configuration for industry-standard reports |
| Mail server and SMS configuration |
| Dashboard customization and product rebranding |
| Log forwarding |
| Archive configuration |
| Backup & restore configuration |
| Action configuration for auditing |
Note : The client is responsible for the creation of a service account with the permissions required to perform these activities.
| Onboarding add-ons |
| Training (up to 4 Participants) |
| Security hardening & privacy 1. SSL configuration 2. TFA configuration 3. Compliance privacy configuration 4. LDAP over SSL configuration |
| Database migration (PGSQL to MSSQL) |
| Product server migration |
Note : The implementation of the above services are subject to fulfilment of client deliverables outlined in the scope of work (SOW).
